Queensland Support Services & Solutions

About Us Queensland Support Services & Solutions (QSSS) was developed in July 2009 and launched in January 2010 to provide: ·     Consultancy Services, Training, Auditing and Brokerage to community and service providers and other organisations/agencies; and ·     In-home quality support services to both people with disabilities and the aged. The Managing Director Louise Lowe has approximately 30 years experience working in disability, aged care and community services both within the private and government sectors. Louise has her own personal experience with disability having used a wheelchair for 49 years. Louise has qualifications in disability, rehabilitation, social work, auditing, workplace training & assessment and business management. Our Mission Statement Our mission is to be responsive to service needs that promote independence and social wellbeing for individuals with disabilities and including the aged. We aim to remain innovative, informed and proactive in identifying the needs of our target group and to do ‘whatever it takes’ to meet those needs. Our Values Queensland Support Services & Solutions holds the following Values: ·     Valuing people and upholding person-centred approaches; ·     Promoting personal responsibility and self-determination; ·     Building organisational capacity; and ·     Working hard to create a culture across the board where quality services exist for people who require support. Our Principles 1.    To strengthen organisational capacity through the provision of training, consultancy, policy and document development for community and private services. 2.    To actively listen and respond to the needs of clients. 3.    To respond holistically to the needs of clients in a way that promotes self-reliance and self-respect. 4.    To establish models of supports and service delivery that enables clients to realise their capacity for self-determination and encouraging personal responsibility. 5.    To continually strive to meet best practice in all areas of service delivery, proactively identifying and addressing gaps. 6.    To develop an environment which fosters teamwork, learning and the pursuit of common goals through effective human resource management and training. 7.    To develop a team structure that ensures effective management of our current services/initiatives and planning for future growth. 8.    To advocate to government/s and relevant bodies for support/response to needs that cannot be met through existing means.