QSSS Services
Consulting services and training offered by QSSS can be tailored or adapted to suit organisation/agencies’ needs and requirements conducted on site or externally.
Services for Individuals
Personalised Support
Queensland Support Services & Solutions offers high quality personal support and services for clients who receive funding to live and participate within the community.
This will involve working directly with the client and/or the client’s family/representative in assessing what support or services are required and how they will be delivered.
Services may include:
- Conducting a comprehensive assessment of needs/supports
- Recruiting, selecting, training and supporting staff
- Coordinating and arranging individual support services; in-home support; home help; community access; independent living & skill development
- Developing individual support plans or contracts
- Service brokerage
- Providing information, resources & referrals
- Facilitating transitional accommodation (e.g. from Spinal Unit or family home) to the person’s own dwelling
Services for Organisations
Consultancy Services
- Developing/reviewing policies and procedures
- External accreditation preparation:
- pre-audit check; facilitating self assessment; gap analysis; audit tools; quality management systems (review & monitor); corrective actions.
- Auditing (DSQS, Advocacy, ISO)
- Organisational restructure
- Developing/conducting evaluations and surveys e.g. clients, management committees, staff
- Organisational development e.g. training, facilitation, action plans
- Providing information & developing resources
- Governance development & assistance (management committees, boards)
- Conducting research; project work
- Mediation (e.g. staffing issues)
- Service brokerage
Training
Training offered by QSSS can be tailored or adapted to suit organisation’s/agencies needs and requirements and conducted on-site or externally.
Training courses, seminars or workshops may include the following topics:
- Certificate III or IV Disability (accredited)
- Social justice/principles; Advocacy; Self Determination
- Empowerment, rights & responsibilities
- Discrimination; Cultural Diversity
- Planning and assessment for services & individuals
- Legislation & ethical considerations (health & disability)
- Governance training for management committees/boards
- Duty of care; Workplace health & safety Issues
- Training for volunteers
- Loss, grief and adaptation