Disability Support. Uniquely Simple.
At QSSS, we believe that disability support works best when you are in control. That’s why our model is built entirely around choice, flexibility, and personalisation. So you can live life your way with the right team by your side.
Why We Do It
The traditional disability support approach often means working around someone else’s roster, being assigned workers you didn’t choose, and receiving services the way the provider wants to deliver them. We believe that’s backwards.
Our model flips that on its head:
- You choose your support workers
- You decide your schedule
- You shape how your support is delivered
Because we put you at the centre, you get consistency, trust, and control. Three things that make all the difference in building a support system that truly works for you.
Why It Works
This model works because it’s not just about giving you a list of choices, it’s about creating a real partnership with you. When you’re in control, you feel:
Confident
Knowing your team is the right fit for you & that your supports will be delivered when, by who & how you prefer.
Understood
Your support workers know your preferences and can deliver support exactly how you want it.
Secure
Changes to your services can happen quickly, without disruption, because of the team around you.
Supported
Over time you build stronger, long term relationships with your team and enjoy your time how you want to.
Get the right support, your way.
How We Achieve It
We’ve designed our model to be simple, but effective. just three easy steps for you. Behind the scenes, we handle the hard work, navigating the complexities so you can enjoy a smooth, stress-free experience and the best possible support:
You Design Your Support
Tell us exactly what support you want, when you want it, and how it should work for your life.
You Choose Your Team
We help you find and connect with the right support workers, then you select who’s the best fit.
You Live Life Your Way
Enjoy ongoing, consistent support from your chosen team, on your schedule, for as long as you need
The Role of Your Support Specialist
Every QSSS client has a dedicated Support Specialist who:
- Guides you through the onboarding process
- Manages recruitment, HR, and any staffing issues
- Responds quickly to incidents or sudden changes
- Acts on your feedback immediately
- Checks in regularly to ensure your supports are running smoothly
This ongoing relationship means you’re never left to figure things out on your own, we’re always just a call or message away.
Our Virtual Advantage
Being a completely virtual provider allows us to:
Rapid national response
Respond to enquiries from any region in Australia quickly, with face-to-face services available to you in all states.
Coordindate in real-time
We keep support staff connected to us in real-time via our internal systems.
Lower overheads
Allows us to charge below standard NDIS rates while still delivering a fully customised experience
Focused on you
On communication and responsiveness instead of maintaining physical office overheads